TERMS AND CONDITIONS

Background

  • (A)These Terms of Sale together with the attachment below and any and all other documents referred to in these Terms of Sale set out the Terms of Sale on which you, whether for yourself or your child, may purchase tutoring sessions and associated digital content as sold by Us to Consumers through this website (“Our Site”), https://acetutorplus.com/
  • (B)Tutoring purchased from or via Our Site may be arranged face to face or remotely by using a cloud-based web conferencing platform as set out in the attachment at the end of these terms for ease of reference and they will have the same effect as if set out in these Terms of Sale.
  • (C)Please read these Terms of Sale and the attachment below carefully and ensure that you understand them before making a purchase. If you have any query about anything in these Terms of Sale or the attachment, please contact Us to discuss the same.
  • (D)All of the information that We give to you will be part of the terms of Our Contract with you as a Consumer whether it is information that We:
    • (i)are required by law to give to you before you make a purchase; or
    • (ii)voluntarily give to you and you rely on it when deciding to purchase Our Services.

    We give you some of that information before you make a purchase and some of it is set out in these Terms of Sale and the attachment below.

  • (E)These Terms of Sale, as well as any and all Contracts, are in the English language only.
  • (F)These Terms of Sale apply to the sale of all Services from Our Site where you are a Consumer.
  • (G)Karthik Enterprises Limited and Acetutorplus LLP are associated entities. Your contract will be with Karthik Enterprises Limited for the initial tutoring session, any free content and for any other products purchased via our website. Where you enter into ongoing tutoring sessions or you use any of our free content your contract for those continuing services will be with Acetutorplus LLP, and all payments for such services shall be made to Acetutorplus LLP.

1. Definitions and Interpretation

1.1   In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

“Background Items” means background and other information about topics relevant to education, school subjects, exams and studying that We provide to you, downloadable or viewable as text/graphics;
“Consumer” means an individual customer who has asked us to provide Our Services to the Student comprising of Paid Content for their personal use and for purposes wholly or mainly outside the purposes of any business, trade, craft or profession;
“Contract” means a contract for the purchase of Our Services, as explained in Clause 9;
“Services” means collectively, whether in-person or remotely online, any tutoring sessions, mock exams, question papers, courses or associated services we provide for you under these Terms of Sale;
“Paid Content” means any content (including text, graphics, images, audio, and video) that you access via Our Site comprising of any session, mock exam, question paper, course, any Background Items or other materials or information which We offer. These items and other information or materials are sold by Us through Our Site and made available by Us by means of:
  • two way synchronous livestream audio and/or video technology;
  • asynchronous live stream video and/or audio; and
  • downloadable, accessible or other viewable text, graphics or other video, audio or other items or information, including Background Items.
“Student” means any person, whether under 18 years old or not, who We are engaged, whether personally or by the parent or guardian, to provide tutoring sessions or related services to;
“Purchase Confirmation” means the confirmation we will send to you by email confirming what you have ordered; and
“Tutoring Sessions” means a series of tutoring sessions as described on Our Site;
“you/your” means the person purchasing Our services;
“We/Us/Our” means either:
  • Karthik Enterprises Limited, a limited company registered in England under company number 07291364 with its registered office at 26 Station Road, Watford, England, WD17 1JU; or
  • Acetutorplus LLP, a limited liability partnership registered in England under partnership number OC448672 with its registered office at 26 Station Road, Watford, England, WD17 1JU.

2. Information About Us

Our Site, https://acetutorplus.com/, is owned and operated by Us.

3. Contacting Us

If you wish to contact Us with general questions, you may contact Us by email at priya@acetutorplus.com or by post at the address detailed in Clause 2 above.

4. Consumers Only and Age Restrictions

  • 4.1These Terms of Sale apply only to Consumer purchases from Our Site. If you are a business and wish to instruct Us, please contact Us prior to making any purchase.
  • 4.2Services must only be purchased by individuals over the age of 18. Whilst our Services are aimed and suitable for those under 18 years old (i.e. the Student), they must be purchased by a parent or guardian of the Student wishing to participate in the Services. Accordingly, the parent and/or guardian is entering into a legally binding contract for and on behalf of the Student.

5. Business Customers

These Terms of Sale and the attachment below do not apply to customers purchasing the Services in the course of any business, trade, craft or profession carried on by either them or any other person/organisation.

6. Our Services

  • 6.1You will be directed to make a payment via Our Site prior to any Services being booked. Some Paid Content shall be available to access immediately, such as but not limited to courses, mock exams and test papers. Other Services, such as ongoing Tutoring Sessions, will be made available to you at the times and dates agreed.
  • 6.2Please note that whilst you will be able to book Tutoring Sessions, We require you to provide to Us with the following, prior to such Services taking place:
    • 6.2.1Your contact details such as telephone number and email address along with an emergency contact number.
    • 6.2.2Details of any special physical, medical, mental health, psychological, emotional, or other requirement, problem or condition of the Student which you are aware which might be relevant prior to receiving Our Services. In the event that no problem or condition exists We require confirmation of the same. We reserve the right to refuse to provide Our Services to the Student if there is a determinable risk, whether significant or not.
  • 6.3The information detailed at sub-Clause 6.2 must be provided to Us prior to any Tutoring Sessions taking place. In the event that such information is not provided We reserve Our right to exclude the Student from the Services.
  • 6.4It is your responsibility to make any and all arrangements necessary in order for the Student to access or attend any Services whether online or face to face. By making a purchase from Our Site you are agreeing that the Student will attend at the date and times agreed which We will send you by email.
  • 6.5The Services that you book will be described on Our Site prior to you making a purchase. Any additional services that you request outside of those purchased via Our Site must be paid for in addition.
  • 6.6We endeavour to provide relevant and up to date tutoring and associated guidance. However, where We provide online homework, We make no guarantee as to its continuing relevance once the Services have been provided. This is due to future changes in curriculum over which We have no control.
  • 6.7If a Student arrives later than the scheduled start time, We will not extend the length of the session beyond its scheduled finish time unless We specifically agree to do so at the time when the Student arrives.
  • 6.8Where a session is delivered in a group format, the session will commence and end at the scheduled time. If the Student joins late the session will continue without them and may be treated as forfeited for that Student. In such circumstances, no refund or credit will be issued.
  • 6.9The Student will be able to access certain Paid Content online via Our Site such as, but not limited to, mock exams and for the purpose of submitting homework. You, nor the Student, shall be permitted to take screenshots, photographs or video recordings of any of the information that is accessed unless you seek Our consent in advance.
  • 6.10You agree that the Student will actively participate in the learning process, which includes completing any assigned tasks, exercises, or homework, and being willing to engage with the material in a constructive and committed manner. Failure to complete work or fully participate may impact progress and outcomes, and does not give rise to any right to a refund or repeat lessons.
  • 6.11The Services are provided to support learning and development only. We do not guarantee any specific results, outcomes, or success, including but not limited to passing examinations, achieving qualifications, or reaching particular grades. Individual results will vary depending on attendance, engagement, effort, and personal circumstances.
  • 6.12We do not guarantee that the Student will pass any examination, assessment, or qualification. Success depends on multiple factors outside of Our control, including the Student’s ability, effort, consistency, and independent study commitment.
  • 6.13Where any Tutoring Sessions are carried out remotely, it will be your responsibility to provide a suitable space for the session to take place. Such space should be free from hazards, distractions and of a sufficient size. Furthermore, you will be responsible for the Student being able to access the session by means of the web conferencing app referred to in the attachment at the end of these Terms of Sale.
  • 6.14We are not responsible for the medical care or safety of any minor during the Tutoring Sessions. If a Student becomes unwell, We will complete the necessary duty of care requirements such as, but not limited to, contacting you and any required medical assistance. In the interest of the Student’s well-being, in accordance with clause 6.2, you must inform Us before the Student attends any session of any medical or other condition affecting the Student which might be or become relevant in relation to the Services being provided. We will not, under any circumstances, administer any medication.
  • 6.15We will ensure that, before We provide any Services to any Student, that a clear enhanced result is obtained from the Disclosure & Barring Service (DBS) for any Tutor working on the Services.

7. Cancelling and Rescheduling

  • 7.1Subject to the “Cooling Off” period explained in sub-Clause 12.1, where any Tutoring Sessions are rescheduled by you or the Student with less than 7 days’ notice, you will forfeit the payment made for that particular session(s) and that session will be moved to another online session of Our choosing. Mock exams are subject to the following cancellation terms:
    • 7.1.1Where you cancel a mock exam and provide at least 7 days’ notice, we will retain a £10 administration fee and refund the remaining balance;
    • 7.1.2Where a mock exam is cancelled with less than 7 days’ notice, no refund will be provided; and
    • 7.1.3Where We cancel a mock exam, We will either reschedule the mock exam for a mutually convenient date or provide a full refund of the amount paid.

Recording

  • 7.2You or the Student are not permitted, without Our written consent, to either voice or video record any Services. Where a recording is required, you must request the same prior to the commencement of the Services. Consent to recordings will be at Our discretion and will incur a further fee.
  • 7.3With your consent, We may, from time to time, record Tutoring Sessions for internal training purposes or to share with other students that are unable to attend any particular session.

If We Cancel any Services

  • 7.4We may cancel any booked Tutoring Sessions or other Services at any time before its start time/date in the following circumstances:
    • 7.4.1There is no tutor reasonably available to provide tuition for the Student on the date and at the time concerned; or
    • 7.4.2An event described in Clause 15 below occurs and continues for more than one month; or
    • 7.4.3We find that you are not a “Consumer” (as defined in Clause 1 above).
  • 7.5If We cancel any Services in accordance with 7.4.1 above, We will arrange an alternative date and time for the missed Services to take place at no additional cost to you.

8. Pricing and Availability

  • 8.1Our Purchase Confirmation sets out the cost of delivering your chosen Services. Any changes to the Services including additional work or expenses will be in addition to the costs set out in Our Purchase Confirmation.
  • 8.2Minor changes may be made to Our Services, from time to time to reflect changes in relevant laws, curriculum and regulatory requirements. These changes will not alter the main characteristics of the Services. However, if any change is made that would affect your use of the Services suitable information will be provided to you.
  • 8.3Where any updates are made to the Services, they will continue to match Our description of it as provided to you before your purchase. Please note that this does not prevent Us from enhancing the Services, thereby going beyond the original description.

9. Orders – How Contracts Are Formed

  • 9.1In order to sign up for Our Services you will be required to confirm you accept these Terms of Sale on Our Site prior to paying for Our Services. In doing so you are asking to enter into a formal Contract with Us.
  • 9.2No Contract will be formed prior to Our issuance of the Purchase Confirmation email. Your acceptance of these Terms of Sale constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending you a Purchase Confirmation email. Only once We have sent you a Purchase Confirmation will there be a legally binding Contract between Us and you.
  • 9.3The Purchase Confirmation shall contain the following information:
    • 9.3.1Confirmation of your purchase including full details the Services including the main characteristics; and
    • 9.3.2The price of your purchase.
  • 9.4In the unlikely event that We do not accept or cannot fulfil your purchase for any reason; We will explain why in writing. No payment will be taken under normal circumstances. If We have taken payment any such sums will be refunded to you.
  • 9.5Any refunds due under this Clause 9 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which the event triggering the refund occurs. Refunds under this Clause 9 will be made by bank transfer.

10. Payment for Our Services

  • 10.1In order to secure Our Services you will be required to pay as follows:
    • 10.1.1for all ongoing Tutoring Sessions or associated services, you shall be required to pay for the first month in advance via Our Site and, thereafter, you shall be required to set up a standing order for the remaining instalments due for the entirety of the course you have ordered. In the event that payment bounces or is returned to you for any reason, the Services will be cancelled. Where the Services have already taken place, and not been paid for, you will remain liable for the costs of the Services purchased. All ongoing Tutoring Sessions shall be paid by you every month at the fixed fee cost detailed on Our Site or provided to you in writing by Us; or
    • 10.1.2for all one-off purchases you shall be required to pay in advance in full as described in the description on Our Site.
  • 10.2Our Site accepts payment by all major credit and debit cards which shall be processed by a third party payment processor. We do not store any of your bank or card details.
  • 10.3Any sums which remain unpaid shall incur interest on a daily basis at 8% above the base rate of the Bank of England from time to time until payment is made in full of any such outstanding sums. This provision shall not apply to payments disputed in good faith.
  • 10.3.1When you set up a standing order, as referred to in clause 10.1 above, payment must be made by the first day of the month. Any banking transfer fee, whether sending or receiving, will be your sole responsibility.
  • 10.4All payments must be made in cleared funds to such bank in the United Kingdom as We indicate from time to time on Our Site or in writing, without any set-off, withholding or deduction except such amount (if any) of tax as you are required to deduct or withhold by law.
  • 10.5All prices displayed on Our Site are the full price. We are not at this time VAT registered.
  • 10.6Where the Services or any course is paid for by monthly instalments, you remain responsible for payment of the full course fee. Cancelling or amending your standing order does not cancel the Contract with Us or release you from your obligation to pay the outstanding balance in full, which shall remain immediately due and payable.

11. Licence

  • 11.1When you purchase Our Services, We will grant the Student a limited, non-exclusive, non-transferable, non-sublicensable licence for the Student to access, participate in and use any content for personal, non-commercial purposes. The licence granted does not give you or the Student any rights in any content or Our Services (including material that We may licence from third parties).
  • 11.2The licence granted under sub-Clause 11.1 is subject to the following usage restrictions and/or permissions:
    • 11.2.1you and the Student may not copy, rent, sell, publish, record, republish, share, broadcast or otherwise transmit any Services (or any part of it) or make it available to the public except as permitted under the Copyright Designs and Patents Act 1988 (Chapter 3 ‘Acts Permitted in relation to Copyright Works’);
    • 11.2.2you and the Student may not use any two way livestream facility which is or is part of the Services to communicate or make accessible to any other person other than the Student accessing or participating in that item or event anything (by voice, text, image or otherwise) except for a query about or contribution to that item or event which is proper having regard to the content of that item or event;

12. Cancelling your Purchase/Order

  • 12.1If you are a Consumer in the UK or European Union, by default you have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason, including if you have changed your mind, and receive a refund. The period begins once We have sent you your Purchase Confirmation (i.e. when the Contract between you and Us is formed) and ends as follows depending on your relevant purchase:
    • 12.1.1when you attend a Tutoring Session or mock exam or 14 calendar days after the date of your purchase, whichever occurs first;
    • 12.1.2when you access (e.g. download or stream via Our Site) any of the Paid Content, or 14 calendar days after the date of your purchase, whichever occurs first.
  • 12.2After the cooling-off period, you may cancel your purchase at any time. However, We cannot offer any refunds.
  • 12.3If you wish to exercise your right to cancel under this Clause 12, you may inform Us or your cancellation by post or email using the details provided at Clause 3 above. Please ensure you provide Us with your name, address and email address.
  • 12.4Refunds under this Clause 12 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform Us that you wish to cancel. They will be made by bank transfer.

13. Your Other Rights to End the Contract

  • 13.1If We are unable to deliver Our Services for more 90 days you may end the Contract immediately. If you end the Contract for this reason, We will issue you with a refund.
  • 13.2You also have a legal right to end the Contract at any time if We are in breach of it. You may also be entitled to a full or partial refund and compensation. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
  • 13.3If you wish to exercise your right to cancel under this Clause 13, you may inform Us of your cancellation by email using the contact details set out at Clause 3 above.
  • 13.4Any refunds under this Clause 13 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform Us that you wish to cancel. Refunds under this Clause 13 will be made using the same payment method that you used when making your purchase.

14. Our Liability to Consumers

  • 14.1We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms of Sale (or the Contract) or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
  • 14.2Our Services are intended for non-commercial use only. We make no warranty or representation that Our Services are fit for commercial, business or industrial use of any kind. We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
  • 14.3Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation, or for the Services which is not as described, does not match information that We provided, not of satisfactory quality, or is not fit for any purpose made known to Us.
  • 14.4Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
  • 14.5We will not be responsible or liable if you are unable to access any Services due to any failure or delay in performing Our obligations under the Contract resulting from any cause beyond Our reasonable control (including but not limited to a cause of that type specifically referred to in the Attachment).

15. Events Beyond Our Reasonable Control

  • 15.1The Company will not be liable for any failure or delay in performing their obligations under this Agreement resulting from any cause beyond their reasonable control, including illness of any Tutor or of the Company’s other relevant personnel, lack of available facilities, non-performance by suppliers, any law or any action taken by a government or public authority, act of god, or any other similar or dissimilar event or circumstance that is beyond the Company’s control.
  • 15.2If any event described under sub-Clause 15.1 occurs that is likely to adversely affect the Company’s performance of any obligations under the contract, the Company will try to inform the Client as soon as is reasonably possible, the Company’s obligations will be suspended and any time limits that the Company are bound by will be extended accordingly. The Company will inform the Client when that event is over and provide details of any new dates, times or availability of Tutoring Sessions as necessary. The Client may, without liability to the Company, cancel any Tutoring Session(s) which do not take place due to that event.

16. Complaints and Feedback

  • 16.1We always welcome feedback from Our clients and, whilst We always use all reasonable endeavours to ensure that your experience as a client of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
  • 16.2If you wish to give Us feedback about any aspect of your dealings with Us, please contact Us using the contact details contained at Clause 3 above.

17. How We Use your Personal Information (Data Protection)

We will only use your personal data as set out in Our combined Privacy & Cookies Policy available from https://course.acetutorplus.com/privacypolicy

18. Other Important Terms

  • 18.1We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms of Sale (and the Contract) will not be affected and Our obligations under these Terms of Sale (and the Contract) will be transferred to the third party who will remain bound by them.
  • 18.2You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract) without Our express and written permission.
  • 18.3The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.
  • 18.4If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.
  • 18.5If We fail to take steps or delay in taking steps to enforce any of Our rights against you under these Terms of Sale, that will not prevent Us doing so at a later date, for example Our right to require you to make any payment which has become payable under the Contract.
  • 18.6We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale as they relate to your purchase, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them.

19. Law and Jurisdiction

  • 19.1These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, the law of England & Wales.
  • 19.2As a Consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in sub-Clause 19.1 above takes away or reduces your rights as a consumer to rely on those provisions.
  • 19.3As a Consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms of Sale, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

Attachment

1. Use of a web-conferencing platform to access Our Services

We offer some Services online using technology which allows Us to provide those Services remotely provided that you have the appropriate technology (see below) to receive the Services. For this purpose, We use web-based conferencing software.

2. The technology that We will be responsible for providing

  • 2.1We will subscribe to web-based conferencing software and pay any necessary fees to maintain that subscription. It will enable Us to act as “host” and to provide the Services to you over the internet.
  • 2.2To receive or participate in any of the Services, you will need to join an online session via the link sent to you prior to the session. You will not need to pay any fee or charge to use the facility or join that session: you will only need to pay for the Services made available to you.
  • 2.3We do not provide any PC, laptop, tablet, mobile phone or other hardware (“Device”) or any other software for use on or with any Devices, nor any internet connection or service or other equipment or facilities necessary to enable you to use the web-conferencing software.
  • 2.4We do not supply or make available web-conferencing platform that you use to access the Services. We do not act as agent or otherwise on behalf of the software or any other third party platform provider. We are not a party to your download and use of that platform. We will have no responsibility or liability for your use of any third party platform. Your use will be subject to and governed by such Terms of Sale and privacy policy of the platform.

3. The technology and other items that you will be responsible for providing

  • 3.1It will be your sole responsibility to ensure that you have access to, and familiarity with all necessary technology so that you can receive and participate in the Services via the web-conferencing platform.
  • 3.2You will need to ensure that you have access to and use the following non-exhaustive list of facilities for this purpose:
    • An appropriate functioning Device which is adequately charged.
    • An up to date web-conferencing application. It will need to be downloaded to your Device, and installed and working fully and correctly on your Device, so that you can receive the Services;
    • Stable, reliable, internet access with adequate speed;
    • A location at your premises (or other premises that you use) with a suitable environment in which to watch, listen, speak where appropriate, make notes, and otherwise to participate as necessary, without the presence of any other non-participating person to distract you or Us except for any person(s) present at your request and by arrangement with Us;
    • Where the Device on its own does not provide an adequate microphone and/or loudspeakers for the purpose of the Services, external microphone and/or speakers as reasonably necessary; and
    • A camera that is part of or connected to the Device which is adequate for the purpose of you and the tutor being able to share and/or remotely view any text, still images, videos or other items during and in connection with a session.

4. Scope of what We make available to access

  • 4.1We do not, and cannot, assist you to obtain, set up, maintain, or operate any technology. If you need any assistance or advice about technology, you should seek it from an appropriate third party. We do not, and cannot, give you any advice about what technology is needed or how to use it.
  • 4.2We do not claim to have any expertise or skill in relation to any technology that you need or use for the purpose of receiving the Services. However, We may, if you request it, either before or during any session of the Services, and without charge, offer suggestions in good faith to resolve any problem with that technology that you report, but it will not be in the nature of advice to you. We do not therefore take on any responsibility or accept any liability to you if any such suggestion does not help you to resolve any problem or if by following any such suggestion you experience any other problem, loss or damage to your Device, your digital content or any other technology or other thing.
  • 4.3Without in any way limiting anything in Clause 14 of the Terms of Sale, causes beyond Our reasonable control may include any of the following:
    • Where you are unable to resolve any technology problem (whether or not you have asked Us for or We have offered any suggestions as to how to resolve the problem); or
    • Any slow speed, instability, temporary or other breakdown, unavailability or inadequacy of, or defect in, your internet service or any other equipment or service (e.g. telecommunications, computing, audio or visual) that you use or rely on; or
    • Failure of or defect in the web-conferencing platform used by Us or you to make the Services available to you; or
    • Lack of an appropriate functioning Device or any failure of or defect in a Device; or
    • Your inability to access the Services due to failure of or defects in Our Site etc.

5. Particular Communication or other Requests

You acknowledge and agree that when you make a purchase and at least 24 hours before you participate in any session, you must tell Us of any special communication or other requirement, problem or circumstances of which you are aware which might be relevant to the Student participating in that session. We will discuss with you any such matter that you tell Us about, and inform you if We are unable to accept your purchase because of the particular requirement, problem or circumstances in question. If We do accept your order, you will need to act in accordance with any instructions provided by Us relating to the matter.

6. Nature and result of Our Services

We will use Our reasonable endeavours to provide appropriate guidance, suggestions and information, using reasonable care and skill, during Our Services. However, where you fail to provide Us with information, or where you fail to follow our suggestions, We make no warranty or representation and give no undertaking that:

  • a)any, or any particular, result will be brought about as a result of Our Services; or
  • b)We will not carry out any work or provide any services to you other than providing the Services you purchased, save as We may expressly agree under a separate agreement.